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FREQUENTLY ASKED QUESTIONS (FAQ)

The list below includes our most frequently asked questions about our services. 

 

If you have questions you're still looking for answers to, please reach out to us by clicking the button below, or by calling us during our office hours Monday to Friday between 9:00am and 5:00pm.  We're happy to help!

Frequently Asked Questions

How long can my puppy go in between pee breaks?

Like babies, puppies do best on a regular schedule. A puppy can control their bladder one hour for every month of age. So if your puppy is two months old, they can hold it for about two hours. Don’t go longer than this between bathroom breaks or they’re guaranteed to have an accident.



Will you take my puppy out for a walk?

Puppies younger than 4 months who haven’t had their first full round of shots are best to stay in the safety of the backyard. We can still run, play with puppy’s favourite toys, have a potty breaks and snuggle. Being out in public before puppy has had their shots makes them vulnerable to certain diseases, and we want puppy to be safe and healthy. Puppies who have been vaccinated can certainly go on walking adventures!!



Where do you take my dog for a walk?

The premise of business, and what sets us apart from other dog walking companies, is we take your dog on trails and to parks, and get out into nature. This provides an opportunity for your best friend's brain to be mentally stimulated as he/she explores the wonderful smells, sights and sounds on our adventures! If your home isn't located within walking distance to a trail or park, we'll drive your pup to a trail/park within 5 minutes of your house.



Do your pet care professionals stay at my house overnight on an overnight pet sit?

Yes we do! We provide loving companionship to your pets when you can't be there. We bring our own food and drinks, and sleep in a bed of your choosing. We're there to tend to your pet's every need and give your house that lived in look for home security.



What is a Meet & Greet and why do we need one?

Before you book services with us we want to have an opportunity for you to meet us, and for us to meet you and your pet(s). This consultation is completely complimentary. During our Meet and Greet we'll talk more about our services and what you can expect from Adventure Tails. We'll ask a lot of questions about your furry friend(s), and we'll answer any questions you may have to put your mind at ease. We'll discuss your pet’s needs, habits and medical history. You'll show us where you keep his/her supplies and equipment, as well as anything we need to know about your house if you're going away. Most importantly, we'll be able to see how your pet responds to us!



How do you handle keys to my house?

We require one key to be kept locked up in our office, and another that will be at your home to be used by our pet care professionals. You can either hide the key outside your home, or purchase a lock box. It will be your responsibility to make sure the lockbox or hidden key is outside of your home in its designated location when our pet care professional is scheduled for a service. Lock boxes need to be fully operational with the current code stored in your online portal. We recommend leaving the lockbox in place at all times, with keys inside, so that if there were ever an emergency and we needed to tend to your pets, we would have access.



Can you administer medication to my pets?

Yes! We're able to administer medication with the exception of subcutaneous fluids. There is no charge for application of ear drops, chewable tablets, topical ointments or any medication that goes on food or in water. There is an additional charge of $5 for administration of oral medication. We ask that you keep all medications in a room or cabinet that your pet does not have access to at any time. We'll discuss your pet’s medical history and medicinal needs during our initial Meet & Greet. Please notify us if medications or dosages change.